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The Black Berry Torch 9800 is a 2010 model in the Black Berry line of smartphones.
Have spoken with carrier - Orange/EE - who said that it does take a few hours but 5 hours is much more than a few hours!
I have seen that there have been lots of people with a similar problem but the solutions they have been given seem to work - doesn't work for me.
The phones are fully charged so it's not a low battery.
The operating system was originally called BBX, but this was changed when Black Berry was blocked from using the BBX trademark after legal action from BASIS International, who already used it for their software.
The operating system, as well as two devices, the Z10 (a full touchscreen device), and the Q10 (a device equipped with a physical keyboard), were announced simultaneously around the world on January 30, 2013.